Key roles and responsibilities include:
- Work with Business and end users to gather, understand and define business requirements and break down Demands into EPICS and User Stories.
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our business partners.
- Define Staging and epics, Assuring IT solution integrity and ensure the consideration of integration patterns/other architectural requirements
- Liaise with the business stakeholders in all channels(Sales company departments, wholesale, retail, e-commerce partners)
- Understand business strategy and document business requirements and Develop process flows.
- Own the status of Change requirements throughout the Demand lifecycle & enforce and redefine as necessary
- Ensuring appropriate use of IT project management tools, governance, processes, policies and methodologies
- Share required data for regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view
- Bring value adds by contributing to continuous improvement and innovation, encourage best practices
- Support business analyst with demand creation.
- Presents demand & user stories in demand concept approval meeting together with respective Business Analyst
- Align with architects when necessary
- Detect dependencies to other systems/demands/-
- Conduct regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view
Qualifications
Mandatory Requirements
- Total 6-10 Years of Experience with Minimum 6 years of experience in salesforce CRM / CRM Process expertise
- Bachelor's Degree in engineering or equivalent
- Salesforce Certification - Preferred
- Expertise on CRM, Lead, Case, Offer & Ordering business processes
- Comprehensive understanding of overall architecture of Salesforce CRM / Functional Landscape
- Good presentation, communication (written and verbal) skills, and interpersonal skills and comfortable in liaising with stakeholders independently
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Exposure to client facing roles both from IT and Business
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Preferred Experience and Skills
- Salesforce Certification in at least one of Consulting Cloud areas (Sales, Service or Community)
- Experience in
- leveraging and configuring AppExchange products to develop a solution
- Soliciting, gathering, and analyzing user input and requirements
- Documenting user stories and creating to-be process flow diagrams
- Collaborating with business stakeholdersRoles and Responsibilities
Desired Candidate Profile
Perks and Benefits