As a Scrum Master, you will be responsible for the below activities:
Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations
Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful.
Establishing that appropriate life-cycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders.
Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions.
Establishing an effective set of performance metrics and service levels are delivered for new services.
Identifying and managing Operations risks establishing a successful transition to service and, Coordinating Service Transitions and Project Planning.
Skills and Experience:
Demonstrates thorough abilities and/or a proven record of success as a team leader including:
Ideally 13 to 17 years of relevant experience.
Bachelor s Degree in Computer Science, Engineering or other technical discipline (BE, BTech, MCA).
8+ years of experience leading Agile development teams in a Scrum Master role
Understanding of the Scrum framework, Scrum values, Agile mindset, principles and values with the ability to train others in its subtleties.
Creating a culture where Agile methodology is understood and in place, inside the Scrum Team and within the organization.
Possessing prior experience in programing / software development is highly desirable.
Managing multiple projects teams simultaneously and proven Track record of coaching and developing scrum teams.
Leveraging experience in all phases (development, execution, and transition) of project delivery; Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level.
Developing multi-level relationships with client and team members to establish project delivery goals are met as planned.
Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery.
Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition. Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.
Building and leveraging relationships as well as specialist level verbal and written communication skills.
Preferred Certified Scrum Master (CSM) certification