Key Skills : CCNA Security & Python Scripting (must to have)
The role is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
- Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
- Provide remote technical support within Managed Services ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
- Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources • Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customers day-to-day business operations, and the provision of a seamless, coordinated delivery of services.
- Require Good Communication to deal with Australian Client
Note : Along with Network Security, knowledge on Python Scripting is a must. Interested candidates matching to the role can send their CVs to rashmi.hari@global.ntt