Role & responsibilities
- Establishing and maintaining effective working relationships with clients by providing excellent customer service
- Ensuring that clients receive prompt responses to queries or complaints
- Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
- Relaying required technical product information to customers.
- Resolving customer complaints brought to your attention.
- Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Identifying ways to overcome clients' initial dislike of company products.
- Optimizing client experience by addressing Treasurer or AT service-related requests.
- Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.
Preferred candidate profile
- Any Diploma or BE/Preferably Biomedical engineer, EEE or Instrumentation
- Fresher or experience in medical equipments service field
- Communication, presentation, and negotiation skills
- Proficiency in Microsoft Office and other relevant software programs
Perks and benefits
Non Cash benefits like PF/ESI, etc...