We are hiring for a leading Multinational Technology Company that specializes in enterprise infra solutions, server infrastructure, cloud based products and solutions.
Responsibilities:
- Work closely with the ServiceNow HRSD and Platform technical teams to deliver technical solutions to satisfy the business needs of the EX and IT departments
- Work closely with the ServiceNow Sr. Analyst (Insights Partner) and People Analyst for gathering and delivering reporting/dashboard requirements to the business
- Development and scripting of workflows, business rules, script includes, UI actions, UI policies, ACLs, dictionary, Catalog items and etc.
- Provide integration support to the HRSD Solution Architect and platform team
- General platform administration: users, group, notifications, etc..
- Build SNOW reports to be ingested into the data warehouse (SAP HANA) to enable reporting with SNOW and Workday data
- Support break/fix and enhancement cases (in partnership with the ServiceNow HRSD Tech Partner and Solution Architect)
- Create and manage Jira board, requirements/case backlog of incoming reporting, defects, enhancements or project requests
- Interface with clients to understand their pain points and business requirements when requests are submitted
- Joining Daily Standups, Sprint Planning, and Production migration meetings
- Document technical and reporting solutions
Desired Qualifications:
- Minimum 4-6 years of experience in implementation, administration, configuration and/or development in ServiceNow, including advanced reporting
- Good knowledge on ServiceNow HRSD architecture. (Preferred)
- Administration of a ServiceNow instance, including the delegation of users/groups, notifications , etc..
- Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, HTML, XML
- Experience with Web Services Integration (SOAP, REST).
- Hands on experience on email integration (Inbound email action)
- Hands on experience with update sets and multi-tenant migrations
- ServiceNow reporting architecture
- Solution-oriented mindset
- Strong client-facing and communication skills
- Accountable and responsible