Service now Lead - Role description
Full knowledge of various ServiceNow modules, including Config Management, Service Portal, Major Incident Management, Incident Management, Problem Management, Change Management, and Reporting.
Should be able to validate our requirements, tweak the design, if need be, and guide a developer to configure ServiceNow.
Shall also be excellent ServiceNow Developer.
Knowledge of Lansweeper (auto discovery tool for Infrastructure) as well as PowerBI reporting will be beneficial but is not mandatory.
Will be responsible for significant enhancements to the ServiceNow platform, as well as ServiceNow Portal to meet the requirements.
ServiceNow Development - at least 6 years of experience developing in ServiceNow, along with leading team experience
Experience with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs
- Experience Implementing ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog), Customer Service module and Performance Analytics
- Experience in developing ServiceNow software solutions using JavaScript, Jelly, HTML, CSS, XML, Web Services SOAP/REST is required
- ServiceNow Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs
- Experience with Agile SCRUM and SAFe Methodologies
- Understanding of ITIL Concepts
- Experience with Domain Separation, Service Portal, Multi Provider Single-Sign-on, XML, AJAX, JSON
- Microsoft Applications such as Excel, Word, PowerPoint, Visio, SharePoint, and Teams
- Offers of employment are conditional upon passage of screening criteria applicable to the job
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
Other:
- Strong interpersonal skills, able to communicate across a broad spectrum of users.
- Good oral and written skills using English language
- Ability to interpret incomplete and/or ambiguous information
- Ability to map and document technical and business processes
- Proactive team player.
- Finding infrastructure challenges interesting.
Optional Skills (Good to have):
- Project management framework foundation certified
- Good understanding of Data models and Data Centric organisation
- ServiceNow Certified System Developer or Administrator