Role Overview:
This is a remote position in India. We will only consider candidates currently in India and are not offering relocation assistance at this time.
About the role:
- Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment.
- Participate in hardware/software projects and deployment plans.
- Analyze work group systems and recommend solutions.
- Execute production processes.
- Perform/manage changes to servers/environment.
- Manage virus protection procedures on server.
- Drive day to day business needs by managing processes and/or workflow.
- Responds to customer/client requests or events as they occur.
- Develops solutions to problems utilizing formal education and judgement.
About you:
- Windows 10, OSX, Mobile Devices (Android, iOS)
- Experience in a helpdesk ticketing environment
- Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
- Office 365 Administration
- Office 365 Applications - Word, Excel, PowerPoint, Outlook
- Excellent customer service experience