• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 30th Jun 2022

Required Technical and Professional Expertise :

• Orchestration / Integration

• ServiceNow Virtual Agent

• ITBM and ITBM Financials

• Software Asset Professional (technical expertise not process expertise)

• Release / Agile v2

• Service Mapping

• SN Discovery

• Portal development

• Customer Service Management (CSM)

• Application Portfolio Management (APM)

• Intelligent Automation Engine

• Security Operations

• Performance Analytics

Preferred :

• ITIL certified

• ServiceNow CIS - CSM Certified

• ServiceNow CIS - FSM Certified

• 5+ Yrs of experience in functional and implementation experience of Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/Functions.

• Knowledge of JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows, configure and create Customized Widgets in Portal

• Expertise on import/export of configuration/asset data.

• Knowledge of Web Services (XML, HTML, Web Services, REST etc.)