Responsible for supporting Windows Servers, Citrix and VMware infrastructure globally
Basics of PowerShell
Experience in automating repetitive tasks
Hands-on experience with migrations using an automated approach (knowledge of considerations before migration)
Understanding of processing of API-based web requests using PowerShell, along with cloud automation (preference for regular cloud shell users)
Provide technical hands-on support at a L2 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support
Responsible for Problem management and root cause analysis for repeated incidents or outages
Responsible demand scoping on small to medium projects arising from IT improvements or Business driven demand
Execute the delivery of IT improvements or approved Business driven demand
Create and maintain documentation relating to processes, wikis and knowledge-based articles
Participate in audit readiness and remediation tasks including representing IT topics where required
Responsible for implementing changes according to global change management process including ensuring Global Qualification process is followed
Management and updating of configuration items for supported devices
Coordinate and execute schedule maintenance windows to ensure systems are maintained and updated regularly to align with Global process
Handles standard windows VMware engineer duties and recommends, innovative and automated approaches wherever possible for infrastructure tasks
Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows
Who you are:
8 + Years prior experience in an IT support position.
Strong working knowledge of PowerShell scripting
Excellent knowledge on various Windows server OS versions and enterprise Wintel hardware (HP/Dell/IBM/Cisco).
Excellent knowledge of server administration, Patch Management OS specific debugging tool – Solarwinds Patch Management an advantage.
Good understanding of server technologies such as Active Directory Services, WSUS, DNS and performance tools.
Excellent experience in an operational support role using virtualization products such as VMware vSphere.
Ability to work and collaborate in a team environment.