Required Skills

Workflow Auditing Capacity planning Business operations

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 22nd Aug 2022


Responsibilities (job role and routine responsibilities of this position) :

  • Align team members with customer needs, specifications, allocate targets, techniques and drive tool usage to support task performance
  • To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder
  • Conduct daily huddles, weekly staff meetings to review key performance trends, share learnings and opportunities with team members and develop an action plan/ share process updates.
  • Create an environment of trust, open dialogue, creativity, and teamwork
  • Maintaining Audit requirement documents and meet all audit expectations.
  • Tracking and closing of all observation in the Audits.
  • Ensures performance standards and service level agreements are met, based on minimum acceptable levels as set by customer.
  • To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.
  • To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.
  • To track the process for workflow, tracking team performance, deployment of resources and capacity planning.
  • Effectively manage shift operations, leave planning
  • Engage frontline with performance discussions, coach and help develop team members on a 1x1 basis - performance, behavior, future development
  • Develop job knowledge through hands-on approach

Company Information