• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th Sep 2022

Position summary:

• We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks.

As a Senior Software Engineer in Sustaining, your primary focus is to troubleshoot HealthEdge customers' issues and improve user experience over time.

• • You will assist the customers to quickly identify issues or get workarounds for the various issues that they may face with the products.

• • You will also work with the rest of the team and work on different layers of the infrastructure.

• • Therefore, a commitment to collaborative problem solving and quality product are important.

What you will do:

• Bug triaging

• Participate in peer reviews of issue analysis

• Have technical discussions with customers to find the best possible solutions.

• Build and deploy tools to identify product issues proactively

• Identify common issues and recommend resolutions to Product development.

• Proactively fix Failed Transactions, Stuck Claims and DW streaming issues which cause most of the business disruption leading to escalations

• Partner with product teams on preventive measures in the software • Provide feedback into fixing of bugs to all active releases

• Contribute to KB on generic scripts to fix common issues

• Participate in customer calls to guide them towards best practices and help explain workarounds/cleanup scripts

• Might involve some early morning shift or evening shifts (India time) to overlap work with US teams. Mostly will not involve very late night shifts.

Requirements

What you bring: • 3+ years of experience in analysis, design, development, documentation, implementing, and testing of software systems in Java, J2EE, and Internet technologies • Troubleshooting and debugging java issues. • Knowledge of thread basics, thread safety, multi-threading, and concurrency • Knowledge of garbage collection, serialization, J2EE basics, and exception handling • Familiarity with message queues and event sourcing • Exposure to SQL basics and SQL joins • Experience in REST based Web services • Experience with Java, WebLogic, Oracle RDBMS based applications