• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Oct 2022

Helping resolve issues raised by internal users, at any time
Responding to issues raised by chat or over the phone
Contributing to a 24/7 team (in shifts)
Evaluating situational urgency and, if needed, educating users how to properly report issues
Applying quick fixes when possible and investigating possible root causes
Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
Maintaining the Support Runbook documentation along with the Development teams
Communicating trend analysis to the product team

Job requirements:

Solid Computer Science fundamentals, excellent problem-solving skills.
Minimum 3 years of experience working in a technical support role
Ability to troubleshoot server-side code (Java, Golang) as well as client-side code (React JS/TS, Angular 1, Flutter)
Ability to write simple scripts (e.g., in Python) for automations
Experience with databases and using SQL to query data
Experience with mobile apps (Android, Kotlin) is desired
Good at communicating, in written form, complex issues to both technical and non-technical audiences
Bachelor s or Master s degree in Computer Science or related field from a top university.
Able to work within the GMT 8 time zone