• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Jul 2022

Responsibilities :

• Debug our code, to find workarounds and implement software fixes in C++, and/or Java for customer issues.

• Working with customers to diagnose, isolate, and code fix software defects.

• Communicate professionally with customers to troubleshoot and quickly diagnose issues.

• Determine the urgency of customers issues and potential effects it may have.

• Provide first class customer service to external and internal customers.

• Ensure that service levels are met for each assigned incident.

• Provide resolutions and/or workaround advice to customer queries as appropriate.

• Technologies frequently change, and the successful candidate must have the ability to rapidly master new software technologies.

Personal Requirements:

• Excellent communication skills, both spoken and written

• Strong and structured analytical and troubleshooting skills

• The willingness to own problems and see them through to completion

• Team player with an ability to work under pressure

• Ability to accurately prioritize tasks and accomplish them in a timely fashion

• A passion for customer success and technology

• Creativity with excellent problem-solving skills.

• Desire to continually improve technical and problem resolution skills and strive for excellence.

Qualifications

Technical Requirements:

• Minimum 2 years of experience

• Experience in debugging using Visual Studio /Eclipse

• Experience in software development (C++ and/or Java)

• Degree in Computer Science or equivalent discipline, or comparable industry experience

• Relational database experience, basic SQL knowledge (read/write)

• Linux experience, comfortable using the terminal and configuration files