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No of position :- ( 1 )
Post :- 22nd Nov 2022
Technical Support ExecutiveBangalore, KA, IndiaAbout Company:ZaranTech is a USA based Global e - learning Company. We provide focused Individual and Corporate training in Niche IT technologies.
Our Sr. expert trainers have 10+ years of real - time experience in the fast paced world of Information Technology. We provide Role - based training as compared to Product based training methodology. Most of our training programs are delivered Online and we provide Instructor Led and Self - Paced modes of training.
Job Profile:As a Technical Support Executive, you will be first trained in various technologies we use.
Then you will be required to provide Support on these issues from our customers, students and internal issues using the ticketing system. You are supposed to have an excellent technical background.Job Description1. Developing a deep knowledge of Google and Microsoft range of application (Google apps, google drive, Microsoft Office).
2. Solve basic common user problems in real time, including software functionality problems and questions; data communication / internet / networking troubleshooting; installation problems and questions; and OS and browser related issues.
3. Escalate top priority, production - critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.
4. Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.
5. Take full ownership on customer problem/cases, monitor for proper and on time feedback.6. Act as the front line T2 technical contact to interact with customers (business partners and direct customers).
7. Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergency.
8. Try to resolve the case remotely, if can't resolve due to complex, urgency, ability escalate to the higher team.
Requirements:1. Minimum 2 to 5 years of experience in Sales and Marketing or BPO preferred.2. Experience no bar for suitable candidate.3. Must have good Sales skills and Excellent English communication skills.4. Must be comfortable in making cold calls.5. Must be willing to work in Night shifts which will be 10:30 PM - 7:30 AM IST.