About the Position :
The Information Experience (iX) team develops and delivers the content our customers need to install, manage, and configure Juniper products and solutions. The iX team strives to deliver the right technical information in the appropriate medium to meet customer requirements and exceed their expectations.
The iX team in Bangalore is looking for a motivated candidate to create customer-focused product documentation, including comprehensive concepts, examples, tasks, and reference information for Juniper s routing, switching, and security products. The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers. The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done.
Responsibilities :
- Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks hardware platforms.
- Produce a range of deliverables, from short feature descriptions and configuration examples to full user guides.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Translate engineering documents into prescriptive content that enables customers to implement the scenarios in their own networks.
- Follow established style and process guidelines to provide consistency and completeness.
Minimum Qualification and Experience :
- BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience.
- 2 years experience in developing product documentation
- Excellent writing, organizational, interpersonal, and communication skills.
- Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand plain language.
- Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Strong problem-solving skills; ability to make progress with less-than-complete information.
- Experience with XML authoring tools.
Preferred Experience:
Experience in developing documentation for enterprise/service provider networking products.