3 - 4 years in IT service delivery and handled multiple customer environments • Responsible for handling incidents and service request in day to day operation. • Good knowledge and experience (min 3 yr) in Routing protocols (OSPF, EIGRP, BGP etc..). • Good knowledge and experience in switching (VLAN, VTP, STP,HSRP). • Good knowledge and experience in Access Control List and Route Map. • Knowledge in Cisco firewall (Firepower) and Checkpoint. • Knowledge about Cisco WIfi network and ISE. • Validating the configuration of new device and new links handover by the project team and ensuring the configuration are as per the standard. • Support monitoring team for troubleshoot the network L2 issues. • Failover test for the network device and links at regular intervals. • Ensuring the network device availability as per the agreed SLA. • Ensuring the backup of network devices on periodically. • Validation of Network diagram - LAN/WAN topology on Periodic Basis • Adhering and Implementing guidelines and Customer policies • Must close all the Incident & service Request with in Service Level Agreement • Coordinating with hardware vendor for any hardware issue. • Change management process (ITIL Process) to be followed for any configuration changes in network devices. Roles and Responsibilities