• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Sep 2022

Roles and Responsibilities

Role Description

It is avoice / chatprofile and the candidate shall be responsible to handle live customer calls / mails related to financial products offered by Co.
 

KEY RESPONSIBILITIES
# Handling client Inbound calls related to their accounts and services, could be technical and non-technical queries
# Should be able to communicate in English & Hindi with the clients
# Maintaining desired level of Quality & AHT in order to provide speedy and accurate information to clients
# Would be responsible to tag all clients communication in the system with the help of CRM
# Ensure client satisfaction by providing best suitable response / resolution on calls to clients

# Timely and proactive delivery of work assigned needs to be ensured.

Desired Candidate Profile

Preferred Qualification & Experience

Commerce graduate / MBA, preferably with calling experience
 

Criteria

# Candidate must have sound knowledge of Capital Market, Mutual Funds etc

# Good Communication skill both written and verbal

# Graduate with 1+ year of Experience NISM certification will be added advantage

# Knowledge of MS office especially MS Excel, Word , PowerPoint

Pref. Industry / Companies

Broking / Telecom
 

Additional Requirement

Good communication skills with positive attitude
Should be able to deal with the pressure situations