• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Sep 2022

Technical Support Engineer

The client is a US-based consulting, data science and technology services firm with over 2,000 people helping clients from six offices across US and India.

Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease
troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements
? Provide 24x7 support primarily in US shifts for enterprise users
? Excellent Communication skills
? Skilled to troubleshoot ISP & OS related technical issues
? International (US, EU, Australia) Inbound voice and chat experience
? Accent trained

Maximum CTC will match Industry Std and also Transportation & Shift allowances will be provided.

Technical skills requirements
The candidate must demonstrate proficiency in,
? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application
(billing/data center)
? Hands on experience in enterprise tools like GSuite, and Microsoft Office
? Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications
? 1 to  5years of work experience in International Voice Technical Support
? B.Tech, BCA, BCOM (Computers), M.Tech, MCA 

We value diversity, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.