Roles and Responsibilities
- 3+ years of experience in software functional support.
- IS/IT background and familiar with IT Tool usage
- Previous SAP background is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent Communications skills in English (written and spoken).
- Experience with ServiceNow is a bonus.
- French speaker will be an added advantage.
Desired Candidate Profile
- Act as a functional expert on the companys internal applications (built on top of SAP, but specific training and documentation will be provided).
- Provide user support and answer queries of end users in a timely manner.
- Analyse user requests
- Affect right roles to right users depending on established procedures and technical environment
- Workflow implementation in SAP
- Request definition in ServiceNow
- Solution-oriented with the ability to work accurately at pace and cope with ambiguity.
- Identify and communicate with the technical team about problems that require troubleshooting.
- Work as part of the Support team.
- Pro-actively taking ownership of a wide variety of calls and problems.
Perks and Benefits
With us, you will be looking forward to working on industry-leading projects that promote personal and professional growth. Furthermore, we also offer training and a great internal career progression to encourage the professional development of our team and guarantees the highest possible level of expertise that our clients need.
Employees are also encouraged to attend key industry events wherever possible and relevant to their development.