Required Skills

Sales Process General Insurance Life Insurance insurance sales outbound process Sales Strategy People Management Skills Leadership Skills

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 26th Aug 2022


Job purpose

  • Deputy Manager / Assistant Manager need to exceed business objectives and ensure consistent achievement of all financial and operational KRAs.
  • Responsible for the delivery of overall operational metrics & sales targets
  • To proactively maintain regular engagement with key client contacts in line with client expectations.

Duties and responsibilities

  • Responsible for the day-to-day function of Outbound process.
  • Monitor call center operations and ensure high quality of services.
  • Generating innovative ideas that are cost-effective ensuring profitability to the company.
  • Maintain knowledge on various best industry practices and develop associated strategies, analyze processes and recommended new technologies for incorporation in system.
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.
  • Weekly review with clients for the Target & Service level
  • Interacting with Stakeholder for forecasted Billing & Retention
  • Maintain knowledge on various best industry practices and develop associated strategies
  • Manage Attrition in the account, drive retention initiatives on the floor to manage tenured and experienced employees
  • Co-coordinating with software development team for improvisation of CRR.
  • Adhering client requirements, manage Client relationship independently, work with the client organization well to ensure target scores are met in the account
  • To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams.
  • Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience Strong commercial understanding and previous accountability for profit targets
  • Setting and reviewing Quality performance standards
  • Ability to manage and influence key stakeholders
  • Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment.
  • Good experience in client management & passionate about customer experience.
  • Sound understanding of Operations & Delivery, coming with a strong background in managing contact center Operations and proven delivery experience.
  • Excellent interpersonal and communication skills.


  • Qualification: Any Graduate.
  • Preferred Female Candidate.
  • Experience: Minimum 4 years of experience as an Operations (expertise in Insurance/ Sales & Renewals contact Centre).

Company Information