Required Skills

Customer Support Email

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 4th Aug 2022


Roles and Responsibilities

  • 100% of production time to be spent logged in on calls or web chat
  • Answer calls, chats & mails with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Focus on First Call resolution & accurate research initiation
  • Maintain internal & client defined quality on calls
  • Understands and contributes positively in meeting client SLAs & targets
  • Adheres to Customer Service Attendance & Accountability policies
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
  • Take complete ownership of self-learning & development


Desired Candidate Profile

  • Work Experience of 0 - 2 years for Customer Service Voice and/or Web Chat
  • Prior Customer Service experience would be preferred
  • Working knowledge of computers (Diploma / short term course)
  • Excellent verbal and written communication skills with least grammatical errors
  • Basic computer operating skills required (MS- Office Applications).
  • Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Company Information