Mobius is hiring for a Customer Onboarding Specialist Position, candidates interested to work in a growing and fast-paced environment can apply.
Roles & Responsibilities:
- Lead customer onboarding experience, assessing customer needs to maximize adoption
- A clear understanding of product features to support functional queries
- Establish a trusted advisor relationship to ensure customer satisfaction
- Work with product and customer success teams to understand the goals of customers and implement product onboarding
- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines
- Apply best-practice for user experience/customer experience/user research and training methodologies
- Identify and report issues in the customer experience
- Experiment with new onboarding flows to accelerate growth
- Proactively work with cross-functional teams to improve our new product offerings and messaging
- Build longer-term customer relationships to foster brand loyalty
Requirements:
- Passion to lead with operational agility and a blend of technical knowledge
- Attention to detail and good interpersonal skills
- Strong analytical capabilities and collaborative in nature.
- Experience of working in an evolving environment, ability to understand strategies and realign priorities
- Proven ability to succeed in both collaborative and independent work environment
- Willing to work in SaaS and fast-growth tech
Interested candidates can share their profile to careers@mobiusservices.com with the below-mentioned details
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Note: We are looking for immediate/short joiners for this position