Required Skills

Account management

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 30th Jul 2022


The Role

Chronus is looking for a proven Customer Success Specialist/Associate to manage a set of key accounts and drive the success of customers mentoring programs. This role will own client satisfaction, renewal rates, and successful product adoption. The ideal candidate has the finely-honed communication skills to become a trusted Chronus advisor to executives and HR specialists alike, and the business acumen to influence change in their customers organizations. This is a career-defining opportunity to join us at a critical moment and have a significant impact.


  • Take an anticipatory, proactive approach to helping customers achieve their program goals and navigate internal barriers to adoption.
  • Stay abreast of LD and HR industry trends to engage executive stakeholders as a thought partner.
  • Build and leverage strong relationships with key decision-makers to create support for growth opportunities and secure their willingness to evangelize Chronus.
  • Craft regular executive business reviews that confirm satisfaction, resolve issues, drive strategic action, and increase alignment.
  • Provide your customers with technical and tactical direction on the Chronus platform and dig into usage to ensure they employ it effectively.
  • Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers.
  • Help develop resources and best practices that improve program outcomes.

What we look for in you:

  • Requires 1-3 years of relevant SaaS experience (customer success, consulting, program management, or technical account management or a closely related field).
  • College degree or equivalent
  • Technical aptitude to learn and understand our product and its many use cases.
  • Strong general project management, organizational, and time management skills with a track record of delivering on deadlines and within budget
  • Competence with Microsoft Office programs / tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.) required
  • Effective at working with a diverse, global team and client base at all levels of the organization
  • Ability to work well independently or in a group setting
  • Fluent in English
  • Strong written, oral, and interpersonal communication skills
  • Willing to travel periodically as needed

Company Information