Roles and Responsibilities
- Meeting the business targets for the Call centre unit, and the business process
- Financials
- Non-financials
- Optimizing the cost of infra by achieving planned Tele-seat addition
- Monitoring process billing and collecting the dues as per due dates
- Leading team meetings, asking questions to check the understanding of the callers on process campaign, call objections etc
- Helping the team members understand the trends in the process performance and goal achievement
- Coaching and training the team-leaders and process managers basis the monthly/quarterly assessments made
- Coordinating with the process SPOCs to resolve queries related to customers
- Presenting the performance reports to clients and reviewing the same with internal teams for better performances
- Appraising the process owners on the operational insights and feedback
- Building client relationships with existing clients and explore new business opportunities
- Maintaining MIS on lead generated, opportunity created and closed leads etc.,
- Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met
- Rolling out development plans for team members and grooming them for leadership roles
- Designing and implementing R and R programs for the call centre employees to improve employee retention
Desired Candidate Profile
Any Degree with Min 15years exp in Insurance/ Banking sector
Experience in Call Center is Required
Imterested candidates kindly send resume to anupriya@thinksynq.in/ 9176644734