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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 27th Aug 2022
Responsibilities
- Manage and resolve help desk tickets related to eLearning courses on SUM total LMS
- Provide technical support to solve course specific issues to the learner.
- Assist for the courses that are not working correctly for learners.
- Investigate the issue description of the ticket and provide correct resolution.
- Ask learners targeted questions to quickly understand the root of the problem.
- Respond to mail support and call handling skills.
- Communicate status to Learner using email and calls.
- Notify Learner/Client of issue resolution via email/call
- Close ticket with the Learners approval.
Requirements
- Good Communication skill - Verbal & written
- In depth knowledge in Storyline & Rise Authoring tools
- Experience with remote desktop applications (Teams, WebEx, Skype)
- Attention to detail and good problem-solving skills.
- Willing to Work in Night Shift.
- Cross Browser Knowledge.
- Prior experience in eLearning customer support for (3-4) year(s)