Tamil Nadu - Chennai

3 Years

- /- ( )

Required Skills

Technical support WebEx

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 27th Aug 2022

JOB DETAIL

Responsibilities

  • Manage and resolve help desk tickets related to eLearning courses on SUM total LMS
  • Provide technical support to solve course specific issues to the learner.
  • Assist for the courses that are not working correctly for learners.
  • Investigate the issue description of the ticket and provide correct resolution.
  • Ask learners targeted questions to quickly understand the root of the problem.
  • Respond to mail support and call handling skills.
  • Communicate status to Learner using email and calls.
  • Notify Learner/Client of issue resolution via email/call
  • Close ticket with the Learners approval.

Requirements

  • Good Communication skill - Verbal & written
  • In depth knowledge in Storyline & Rise Authoring tools
  • Experience with remote desktop applications (Teams, WebEx, Skype)
  • Attention to detail and good problem-solving skills.
  • Willing to Work in Night Shift.
  • Cross Browser Knowledge.
  • Prior experience in eLearning customer support for (3-4) year(s)

Company Information

GP Strategies