Roles and Responsibilities
- Responsible for improving retention by managing existing book of business renewals 30-90 days in advance.
- Identify the most competitive rates at the time of renewal to provide the policyholder with several options.
- Responsible for following up with the policyholder in order to re-write the policy prior to the current renewal term.
- Fully trained to address and resolve a variety of renewal and general insurance inquires.
- Provides an outstanding service experience to current policyholders.
Desired Candidate Profile
- Must know to speak any of these languages : Hindi / Telugu / Kannada / Malayalam
- 1+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
Perks and Benefits
- Attractive Salary + Incentives
- Employee appreciation awards
- General Shift
- One day Week Off