Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 16th Jul 2022
Roles and Responsibilities
Key Relationships Reports to
: Would be directly reporting to Store Manager.
Major Responsibilities
The role will have the following key responsibilities:
1. Commitment to Customer Satisfaction
Always putting the customer’s needs first
Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs
Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions
Dealing with customer service issues such as queries and complaints
Striving to have long lasting and fruitful relationships with each of our customers 2. Providing Consultative Selling Services to the Customers
Responsible for converting the prospective customers into actual customers
Engage the customer for fact finding, pursuing the Need VS Purchase, and deliver the recommended solution
Identifies situations involving un satisfied customers and acts quickly for resolution