Min.1 year in customer support for handling Tier 1 problems in a SAP System
- Responsible for monitoring SAP scheduled jobs 24x7. Identifies and documents issues according to pre-described service or operational level agreements. Provides basic resolution or escalates as appropriate following workflow process and guidelines.
- Primarily responsible for system monitoring, escalation, and execution of predefined checklist analysis for performance and availability across ELSSPI
- Logs incident ticket to ensure that any issues with central systems, scheduled jobs, and reports are correctly handled and escalated to the appropriate support teams
- Performs customer coordination regarding locking issues and long-running jobs that affect the daily reporting.
- Should be flexible working with shifts including night shifts.
- Minimum one (1) year of experience in customer support for a technical software or hardware help desk environment handling tier 1 problems in a SAP System.
- Understanding of SAP performance management systems
- Good communication skills are a must.
- Can speak Chinese and/or Italian is a plus but not a requirement
- Should be flexible working with shifts including night shifts.
- Has Control M / SAP experience is a plus
- Excellent interpersonal skills with key decision-makers and different people in a multicultural environment.
- Strong analytical and problem-solving skills.
- Linux red hat is a plus.
- Self-motivated, eager to learn in the IT profession
- Team players must be able to work with people within and outside of the IT department.
- Customer service oriented
- Excellent communication skills, verbal and written. English speaking mandatory
- Ability to analyze and synthesize situations and understand the business constraints
- Willing to do some traveling
- SAP / ERP
- Control-M