Required Skills

Customer support SAP ERP

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 15th Dec 2022



Min.1 year in customer support for handling Tier 1 problems in a SAP System

  • Responsible for monitoring SAP scheduled jobs 24x7. Identifies and documents issues according to pre-described service or operational level agreements. Provides basic resolution or escalates as appropriate following workflow process and guidelines.
  • Primarily responsible for system monitoring, escalation, and execution of predefined checklist analysis for performance and availability across ELSSPI
  • Logs incident ticket to ensure that any issues with central systems, scheduled jobs, and reports are correctly handled and escalated to the appropriate support teams
  • Performs customer coordination regarding locking issues and long-running jobs that affect the daily reporting.
  • Should be flexible working with shifts including night shifts.
  • Minimum one (1) year of experience in customer support for a technical software or hardware help desk environment handling tier 1 problems in a SAP System.
  • Understanding of SAP performance management systems
  • Good communication skills are a must.
  • Can speak Chinese and/or Italian is a plus but not a requirement
  • Should be flexible working with shifts including night shifts.
  • Has Control M / SAP experience is a plus
  • Excellent interpersonal skills with key decision-makers and different people in a multicultural environment.
  • Strong analytical and problem-solving skills.
  • Linux red hat is a plus.
  • Self-motivated, eager to learn in the IT profession
  • Team players must be able to work with people within and outside of the IT department.
  • Customer service oriented
  • Excellent communication skills, verbal and written. English speaking mandatory
  • Ability to analyze and synthesize situations and understand the business constraints
  • Willing to do some traveling
  • SAP / ERP
  • Control-M

Company Information