Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of the clients products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
- Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
- Bachelor s degree in a relevant technical field
- Proven ability to quickly learn and understand complex technical topics
- Superior written and verbal communication skills, with a keen eye for detail
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience