Job Title: Sr. System Engineer
Location: Chennai
Required Skills:
Required experience, skill, knowledge
- Good experience in Desktop & Software support
- Provide 1st and 2nd line technical support aimed at logging all calls and ensuring that SLAs are being adhered to.
- Log analysis & Event Monitoring
- Respond and resolve help desk requests
- Escalation of technical issues to Managed Services 3rd line (if required) in line with defined SLAs as appropriate.
- Working as part of the team to ensure providing World Class Customer Service at all times.
- Work with cross functional teams to address issues
- Be the directly contacted group for specified Managed Services customers help desk to help desk and end-user.
- Own the customer relationship, handling and resolving technical and account calls in an efficient and timely manner.
- Provide accurate and timely information by investigating fully all customer enquiries, by using available equipment and applications, to ensure that incidents & problems are resolved efficiently.
- To produce knowledge articles and information to be distributed amongst the team.
Interested candidate please share your resume on sushma.s@sensiple.com & reach me on 7358074488