Roles and Responsibilities
- Ability to help, lead and support team members technically and functionally
- Good communication skills and ability to interact well with Leads, Delivery Managers, and Clients so they understand the project's technical implications, dependencies, and conflicts.
- To guide junior team members in ServiceNow best practices
- Overall understanding of ServiceNow Platform and Architecture
- Enthusiastic to take up new challenges and learn new ServiceNow Modules
- Proactive in suggesting new solutions, approach, automation to efficiently manage and prioritize the workload and drive automation in manual activities for team and client.
Desired Candidate Profile
- Ability to provide ServiceNow data analytics reports in support of business operations
- Good knowledge of ServiceNow Best Practices
- Tickets handling skill in ServiceNow
- Taking ownership for technical solutions
- Creating ServiceNow reports and dashboards for the governance meetings
- Experience in Flow designers, Service Catalog, Service Portal, CMDB and Asset Management
- Support and maintenance of ServiceNow CMDB with CSDM Framework
- Ability to understand existing implementation / develop complex ServiceNow Scripting (Business Rules, Client side, Service side, Script Includes, UI Actions, UI policies)
- Integration Hub
Perks and Benefits
- ITSM (Must have)
- Discovery (Basics and Cloud Discovery)
- CMDB and Asset Management (Must have)
- HRSD (Good to have)
- Service Portal (Good to have)