Roles and Responsibilities
- Overall responsibility of software support in projects to the customers.
- Service support at regional level
- Hands-on experience with support on ASP.net and should have supported at least 2 projects.
- Providing technical support to end customers & sales teams.
- Installation, training and warranty support to end- customers.
- Understanding the different Barcode products and give proper suggestion to the client.
- Responsible for Presales activity, assist sales team in product demos & application usage.
- Ensuring high customer satisfaction at all times.
- Communicate product & customer feedback.
- Knowledge of relational database architecture and design.
Desired Candidate Profile
BCA/ MCA or equivalent with 3+ years of experience in software support on SQL database, ASP.Net role in IT hardware products or packaging industry or AIDC (Automatic Identification and Data Capturing) industry.
- Excellent understanding of End to End AIDC solutions.
- C#, .Net, asp.net, SQL Server, Vb, VB.net
- Problem diagnosis skill.
- Work Smartly and Calmly under Pressure.
- Excellent decision making skill.