• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Sep 2022

• Conduct pre-order pre-installation visits to evaluate site conditions for the proper installation of the proposed or ordered products
•  
• Provide technical support to the sales team for recommending the right products based on customer site conditions
•  
• Assess and submit to customers the list of items to be purchased under the Client Scope
•  
• Carry out on-site installation and commissioning of the ordered products
•  
• Give on-site training to customers on the proper operation and maintenance activities to be undertaken at the users end
•  
• Complete mandatory service visits and attend to the service requests from customers on a timely basis
•  
• Work towards achieving high FTR and SDC scores and reduce pendency
•  
• Monitor and ensure timely renewal of Maintenance Contracts (AMCs ACMCs)
•  
• Responsible for Service related revenue generation (Maintenance Contracts and Spares)
•  
• Maintain and update service information (Complaints, Failures, fixes applied, spare parts replaced etc) in the company s CRM- enterprise database

Desired Profile Education :

Diploma-ITI Holders

Experience :

1-3 years in Field Servicing of water purifiers and treatment plants
Freshers will be considered for trainee positions
Must possess a valid two wheeler driving license with a good driving record.

Others :

A strong mechanical aptitude and problem-solving capability.
Good interpersonal skills with a focus on customer satisfaction
Ability to read, write, speak and understand the English language.
Should understand and follow QMS documentation procedures
Physical fitness to work in challenging site conditions
Willingness to work in flexible schedules including weekends and holidays
Promote and practice proper safety procedures and correct use of company tools.
High level of personal integrity and ethics
Must pass pre-employment tests (including background checks)