• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 21st Sep 2022

• Document how to use the ServiceNow applications
• Provide reporting and report training
• Group data administration
• Train associates on the various tools and applications in ServiceNow
• Monitor and triage the ticket queue to groom ServiceNow requests
• Work with the lead Administrators and Developers on various projects by gathering and documenting Request for Enhancement requirements

Required Experience:

• Experience with ITSM or other Service Desk oriented tool sets
• Experience in training for user applications, specifically ticketing systems
• Experience in documentation writing for software applications
• Experience in gathering and documenting customer requirements for software development
• Customer Service and communication experience

Desired Experience:

• Experience of working in a technology environment
• Experience of using business analysis tools/techniques to design and deliver business change
• Strong engagement, communication and facilitation skills, including presentation and influencing skills
• Demonstrable experience working in a highly collaborative environment, with focus towards delivering real business results.
• Experience of working in a regulated environment
• Experience of working with third party suppliers/vendors
• Solid understanding of ServiceNow platform and related applications.
• Exposure to working in Agile, SAFe or DevOps environments
• Awareness of ITILv3 Framework
• Preferred: Agile Framework - Familiar with Agile and SDLC concept