Key Activities
- Identify review business process opportunities, assist business stakeholders in documenting As-Is and To-Be process flows.
- Act as a key point of contact and specialist knowledge resource for ERP users and stakeholders in the supported functional area.
- Provide guidance, instructions and assistance to peers deploying related applications, changes, interfaces or processes.
- Provide input and support for both UAT and URT, working with BPOs and Key Users to prepare and execute effective test scenarios and scripts.
- Support Knowledge Transfer efforts, including delivery of end user training for new deployments / newly released functionality.
- Build, develop and maintain constructive working relationships with Business and IT stakeholders.
- Promote an awareness of the PowerBI capabilities and foster increased up-take of the reporting tools.
- Liaise with the Business Process Owners (BPOs) and Key Users from all entities in the supported regions.
- Ensure that both day-to-day and long-term business priorities are effectively communicated to development and support teams.
- Be directly involved in new GEOS deployments, working with the deployment team to deliver end user training and support User Acceptance Testing for the new entities.
- Communicate effectively with a variety of technical and non-technical audiences.
- Work with BPOs and Key Users to ensure that business requirements are properly understood, documented and communicated, using meetings, workshops, etc
- Work closely with the Change Release Analyst and the Test Coordinator to ensure effective deployment of changes.
- Follow the IDS Change Process to ensure change deployments meet Compliance team expectations
- Facilities the liaison between the key entities and the teams to prepare and get ready for end to end expectations, support team, tools, etc.
- Participate in on-going training development
- Establish and maintain a positive working relationship with Domain ERP System Analysts
- Establish maintain positive working relationships with domain Business Process Owners, Key Users and other relevant stakeholders
- Provide guidance and instructions and assist peers with new ERP related applications interfaces and processes.
- Provide Knowledge Transfer documentation, Training and assistance to key users and end users as required
- Participate in reviews, validations and developments of functional specifications
- Responsible for the System Integration Testing supporting User Acceptance Testing of enhancements /changes
- Assists / provide guidance to the end users in testing phases as required
Person Specification
Qualifications (professional, technical, academic)
Essential:
- Relevant industry experience in the relevant domain (SCM functional)
- Oracle EBS experience and / or appropriate technical qualification / certification
- Experience in an analytical role
- Solid customer service / client facing experience
- Facilitation skills (workshops, scenario building)
- Demonstrable business process knowledge/skills including process flows and best practice
- Experience in delivering end-user training
- Oracle R12 - SCM including P2P, PO, iProc, AP, iSupplier, Sourcing
Nice to have:
- 10 years SCM domain experience
- Formal Oracle ERP training in one or more domains
- Finance qualification
- Business management qualification
- ERP domain qualification
- Power BI report development
Experience/Skills/Knowledge
Essential:
- Logical and analytical thinking
- Ability to work under pressure to meet deadlines
- Planning, prioritising and time management skills
- Effective communication skills; able to communicate effectively with stakeholders at all levels in the business.
- Willingness to challenge the status quo, negotiate, persuade and influence change in the business.
- Energetic and enthusiastic with a can-do attitude; tenacious and resilient
- Self-motivated, requiring minimal direct supervision
- Customer service / client facing experience
- Demonstrable business process knowledge/skills including process flows and best practice
- At least 2 years experience in business support within a tier 2 multi-site ERP environment
- Demonstrable skills working with MS Office productivity tools, including PowerPoint, Excel, Word, Teams, PowerBI.