Roles and Responsibilities
- Managing Customer support.
- dealing with customer issues and churning out an easy-to-follow solution
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- Overseeing the customer service process.
- Resolving customer query brought to your attention.
- Planning the training and standardization of services
- Cooperate with Digital Marketing Team
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
- Good At Conversations in English Language.
Desired Candidate Profile
- Female Preferred
- A bachelors degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable
- Looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.
- Good At Conversations in English Language.
- Good Etiquette and Appearance.
Perks and Benefits
As Per Company Norms