• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 17th Jun 2022

Manage the help desk team and evaluate performance

Ensure customer service is timely and accurate on a daily basis

Recruit, train and support help desk representatives and technicians

Set specific customer service standards

Contribute to improving customer support by actively responding to queries and handling complaints

Establish best practices through the entire technical support process

Follow up with customers to identify areas of improvement

Support IT staff members on support work.

Manage Help Desk responsibility and resource allocation to maintain users issues.

Handle routine Help Desk calls to ensure timely resolution as per Senior Managements Service Level Agreement.

Solve routine issues and escalate complex issues based on priority.

Input problems and resolutions into standardized company support center application.

Develop, execute and follow IT operational policies, standards and work instructions for customer support.

Ensure customer satisfaction through continuous status information.

Develop and manage internal and external support documentation.

Monitor critical infrastructure systems through industry standard monitoring tools and systems.

Please share resume at ruchi.yadav1@acsicorp.com