Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
Keep tickets updated at all time for better clarity on the progress.
Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
Maintain Customers Collaboration environment in a healthy state and take proactive measures to prevent incidents.
Maintain +ve compliance posture of Customer Collaboration environment at all time.
Participate in Customer, Account and Internal delivery interlocks for better governance and control.
Work with the vendors on the escalated cases and get a logical closure to the issues
Participate in Major Incidents in Customer Collaboration environment and provide timely resolution
Work on the RFS requirements and implement technical solutions as agreed in the RFS that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment.
Candidate share resume on whatsup 8247279622 please dont call.