Required Skills

Exchange Server Messaging office 365

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 19th Jul 2022


Your Role and Responsibilities :

  • Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
  • Keep tickets updated at all time for better clarity on the progress.
  • Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
  • Maintain Customers Collaboration environment in a healthy state and take proactive measures to prevent incidents.
  • Maintain +ve compliance posture of Customer Collaboration environment at all time.
  • Participate in Customer, Account and Internal delivery interlocks for better governance and control.
  • Work with the vendors on the escalated cases and get a logical closure to the issues
  • Participate in Major Incidents in Customer Collaboration environment and provide timely resolution
  • Work on the RFS requirements and implement technical solutions as agreed in the RFS that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment.
  • Candidate share resume on whatsup 8247279622 please dont call.


Company Information