Roles and Responsibilities
Openshift Technical Support Engineer - Red Hat
Experience: 1 year to 10 years
Primary Job Responsibilities:
- Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
- Analyze upstream development against current customer-reported defects and develop patches to resolve issues
- Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and resolution of issues
- Work closely with Red Hats development engineering team and assist production support engineers and technical account managers
- Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
- Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
- Maintain a commitment to providing the best experience possible for Red Hat’s customers
- Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
Desired Candidate Profile
Skills -
- 1 yr+ experience in RHEL.
- 6 months+ experience in Openshift /Openstack/ Kubernetes/OCP/OSP
- Excellent customer-facing experience & troubleshooting.
- Good with RHEL Command-Line
- Experience in Networking.
Please share applications on simirza@redhat.com
Perks and Benefits