Build and maintain strategic, long-lasting relationships with key personnel in assigned accounts.
Strengthen the partnerships by offering new ways to grow and get the maximum value out of the partnership.
Identify marketing opportunities for organic growth for our products on partner platforms.
Single point of contact for all the matters related to assigned account.
Work closely with internal stakeholders: Business Development, Delivery, Marketing and Technology teams, etc.
Actively plans and executes key account strategy: defining strategic approach on value proposition solution as well as the internal and external positions.
Proactively identifies new opportunities: increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
Regularly conducts structured review sessions: aligning and updating customers on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation.
Competently connects virtual account teams: ensuring true global customer representation, collaborating with related Key Account Manager networks globally and exchanging best practices and sales leads.
Successfully controls monthly performance: monitoring volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations (i.e. timeliness / accurate reporting).
Effectively hands over new business: transitioning new business into operations to ensure that customer requirements and the commitments are met.
Candidate Profile
Strong client-facing and teamwork skills.
Excellent Communication skills.
Problem-solving skills.
Strong analytical skills.
Good with MS office - Word, Excel PowerPoint etc
Should have hands-on experience is key account management