Sr. Manager/Manager Quality Assurance
Key Accountabilities:
- Lead in developing and implementing Quality Management System (QMS) policies and procedures (PNP), Standard Operating Procedures (SOP), guidelines and documentation system at Hygiene/Personal Care Manufacturing Industry
- Regulatory Compliance of NPD with ingredient & label compliance and coordination with external lab for all testing requirements.
- Design & deploy necessary training sessions regularly to enhance focus on Quality & Food Safety.
- Customer Complaint Handling and closure with relevant internal and/or external stake holders.
- Overseeing the Pest Control at the Organization and providing necessary support to resolve any pest related issues.
- Participate in ad-hoc projects/assignments as instructed by the CEO.
Job Responsibilities and Duties :-
- Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
- Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner.
- Contribute to overall business strategy and annual budget process.
- Drive any necessary culture change and improvement in business performance to deliver strategic goals.
- Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required.
- Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirement are met with any problems resolved effectively and economically.
- Work to prevent non-conformances, customer complaints, concession and rework alongside Manufacturing / Engineering and Operations to develop corrective and preventative actions within required time frame.
- Develop the Quality Management System, updating procedures and train team members where required.
- Ensure effective internal and external audits and assessment and audit of subcontractors to minimise non-value added.
- Ensure that corrective actions are delivered and non-compliance issues are resolved on time.
- Develop improvement and communication protocol within all systems and processes across the business.
- Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators.
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
- Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy.
- Communicate with stakeholders the impact of technology change and potential effects on supply. Recommend solutions without compromising quality or service while optimising cost.
- Contribute to new business initiatives and projects and review and communicate the impact on manufacturing activities.
Education & Experience:
- A technical background, at least Masters degree level
- 5-7 Years work experience in a Technical, Quality or Process Improvement role.
- Experience with Quality Standards, Principles and tools (such as ISO, BRC).