Handle the assigned customers as technical single POC, which includes: ensuring retention on technical ground, and satisfaction of the ValueFirst product and services. Proactively spot and correct any issues that could affect customer satisfaction or retention. Keeping them abreast of new products and services that could be of value to their business.
Create solutions basis the client requirements and get the same implemented
Collaborate with multiple internal teams to give the best on boarding integration experience and ensure customer satisfaction
Handle escalations of customers and partner with technical and engineering team to get the issue resolved ASAP
Presentation to customers on various products and services
Qualifications:
Minimum qualifications:
BE,BTech, Bachelor s in computer science or related degree
Technical Knowledge and understanding on API s, Networks, Firewall,Database
Strong client servicing skills; Should be able to interpret the customer requirements in a proper manner and deliver the same.
Strong customer handling background, follow-up, and organizational skills
Preferred qualifications:
Knowledge on SMS, Email (HTML), Voice (IVR), Web notifications, Push notifications,Marketing Automation platform would be an added advantage