JOB DUTIES
- To assist with implementation of VMware Workspace ONE following the design and resolving any issues during the process while waiting with cross functional teams
- To design, build and maintain configuration profiles meeting specific business requirements in line with best practice guidelines and meeting functional and security requirements
- To assist with testing and evaluation of the implemented configuration profiles
- To maintain effective local documentation including standard operating procedures, best practices, and methodologies for configuration changes and troubleshooting
- Identify and select, by agreement and liaison with IT Security teams, the best method to deploy device configuration profiles taking into consideration any current technical limitations
- Create user documentation (Tips, tricks, FAQs) as new features and apps are deployed
- Share knowledge with the rest of the team
- Other reasonable duties at the request of your management.
PERSON SPECIFICATION: Your application will be reviewed against the essential and desirable criteria listed below. Applicants are strongly advised to explicitly state and evidence how they meet each of the essential (and desirable) criteria in their application.
ESSENTIAL CRITERIA
- Recent experience implementing VMware Workspace ONE with VMware Workspace ONE Access and VMware Workspace ONE Intelligent Hub across Microsoft, Apple and Android estates
- Excellent working knowledge of VMware Workspace ONE, including VMware Workspace ONE Access and VMware Workspace ONE Intelligent Hub, Microsoft Windows 10, macOS and modern mobile operating systems
- Experience in an enterprise IT environment
- Excellent working knowledge of enterprise authentication methods, especially Microsoft Active Directory, Google Cloud Identity and their integration with applications
- Awareness of enterprise connectivity solutions to use while troubleshooting
- Awareness of ITIL Change process and demonstrated application in practice
- Excellent logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as UEM enrollment errors, application and authentication/authorization issues
- Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks within a Microsoft Windows environment
- Ability to communicate effectively with both IT and non-IT staff
- Passion for technology and demonstrated ability
- Good record keeping skills with the ability to produce clear technical documentation of configuration and changes
- Self-motivated, quick learner, able to work unsupervised and also to contribute as an effective member of the team
- Ability to innovate and convince others of the argument for change
- Ability and eagerness to meet new objectives and learn new skills
- Ability to manage complex IT projects effectively and efficiently with minimal supervision, a finite pool of resources, and under pressure
- Degree or equivalent experience
DESIRABLE CRITERIA
- Experience managing and developing IT systems in a logistics environment
- Formal IT accreditation in relevant technical discipline
- ITIL accreditation
- Recent VMware Certified Professional Digital Workspace certification
- Recent VMware Workspace ONE Unified Endpoint Management Specialist certification