UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 22nd Jul 2022
Functional responsibility of Strategic, Project and Service Delivery of the monitoring function.
Accountable for the deliveries of the Global Monitoring Service from both strategy and day to day operations perspective.
Actively promote a culture of continuous improvement and ensure that a steady stream of incremental improvements is delivered.
Establish the function with the right skills required for the Global Monitoring Service.
Effective communication and collaboration with the Global Infrastructure Services organisation.
Provide technical leadership and mentoring to Global Monitoring team.
Act as Trusted advisor to the customers.
Ensure service as per the service management guidelines and SLAs.
Ensure delivery in a timely, efficient and cost effective manner.
Stakeholder management across various Technology and Business teams.
Develop and maintain a good working relationship with senior leadership.
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
Experience and Qualifications Required
Exceptional domain knowledge on the infrastructure, application and service level monitoring.
Extensive experience in analysing monitoring requirement, proposing solutions & implementing as per client requirement to provide required telemetry.
Excellent conceptual knowledge and experience on different monitoring capabilities. E.g. APM, CEM, Synthetics, IT Operations Analytics (SPLUNK, ELK etc.), Cloud monitoring.
Experience in delivering multi-vendor integrated monitoring solutions aligned to the above capabilities defined.
Infrastructure monitoring (e.g. HP / CA / BMC suite, Solarwinds)
Application Performance monitoring (e.g. Performance, customer experience). (e.g. CA Wily, Dynatrace)
Experience / Knowledge on market leading tools (e.g. App Dynamics, New Relic, Ruxit, ITRS Geneos).
Log aggregation and analytics. (e.g. Splunk, ELK or Hadoop)
Service Level dashboards for clients based on monitoring data.
Experience defining monitoring standards and developing the standard monitoring framework for an organisation.
Experience delivering automation solutions and efficiency improvements.
Experience managing global stakeholder management and influencing skills.
Already an existing exceptional senior technology manager with an extreme focus on providing great customer service.
Attention to detail with a structured, agile, solution-orientated approach to problems.
Good communication and presentation skills.
Good infrastructure and application knowledge relevant to implement monitoring requirements