Team Leader / India / Gurgaon / 6 Years Experience

Required Skills

BPO Escalation Management Shrinkage Attrition Escalations Team Management Leadership Service Level Management Team Handling Customer Service Customer Satisfaction Voice Process Aht Headcount People Orientation Forecasting Skills Team Leading SLA Management

Work Authorization

Citizen

Preferred Employment

Full Time

Employment Type

Direct Hire

education qualification

UG :- - Not Required
PG :- - Not Required

Other Information

No of position :- ( 1 )
Post :- 26th Sep 2022

JOB DETAIL

Manage a team of 15 members.
Identify root causes for all escalations and work with customer service, operations, and other stakeholders to reduce Customer service escalations
Knowledge about shrinkage, attrition, roaster

Contact- 9810966639 (Aman)

Team Leader