Job Specification Form Web Technical Support
Job Title: Web Technical Support
Shift: General 8 x 5
Type Of Position: FTE
No of Positions: 1
Essentials (Internal/External Qualifications):
B.E/B.Tech/MCA/GNIIT in computers, EC, telecommunications or other related streams with minimum 2-4 years of working experience in web domain with following skills:
- Good working knowledge of any of the database like MS Access, SQL server, Oracle, MySQL is a must with minimum Database Administration.
- Should have proven expertise on handling, application/module development, implementation & support of Web applications and/or cloud-based web solution.
- Superior listening, communication and problem-solving skills. Ability to investigate and resolve customer issues.
- Self-motivated; works independently with minimum direction in a distributed team environment.
- Strong technical skills to understand complex web architecture and deliver an integrated IT solution against a business requirement.
- Quick learner, strong team player with strong logic & analytical aptitude.
- Person should be willing to take Initiative and challenges in work.
Job Role (Internal/External Job Description):
- To provide 1st/2nd Level Web/Technical Production Support of Web Tools for our Keysight customer base. Design, Development, Testing and general technical Support / maintenance of web applications/portals.
- Work with different businesses, vendors and internal customers to provide effective and timely support.
- Should be flexible to work 24 x 5 as per job requirements.
- To provide end to end support on customer queries over email/phone.
- Work with deadlines and should meet 100% SLA.
- Focus on timely delivery of roles and responsibilities.
- Should act as a Technical and Business consultant for the projects assigned.
- Co-ordinate and manage end to end delivery.
Academic Qualifications (Preferred): B.E/B.Tech/MCA/GNIIT in computers, EC, telecommunications or other related streams.
Experience: Minimum 2-4 years of experience in Web Development & Production Support
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