• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 8th Sep 2022

• Respond to customer incidents.

• Ticketing Management.

• Initial incident analysis.

• Apply (if any) immediate procedures in production platforms to protect the Service.
• Provide on-the-field feedback and suggestions for improving the Products Monitoring and Support Documentation

Location PAN India

Support Experience: 3 years

Required Technical Skills:

• System Linux Server: Good Level (Debian/RedHat/Ubuntu)

• General linux commands

• File logs analysis

• System analysis (cpu, memory, disk usages)

• Networking : basic level

• WAN/LAN concepts

• TCP/IP

• SNMP, tcpdump

• firewall / iptables

Required Human skills:

• Excellent verbal and written communication skills in english

• Motivated self-starter

• Autonomous

• Proactive

Other Requirements:

• Somebody who is willing to do the 5:30 AM to 2 PM IST shift on business days

• Available for 24/7 On Call Support

Desired Skills:

• Experience with Network Monitoring applications

• Basic Docker knowledges (docker engine, docker-compose, docker swarm)

• Basic Routers configuration knowledges (cisco, oneaccess)

• BASH scripting

• Experiences with ELK (Elasticsearch-Logstash-Kibana