Roles and Responsibilities
- Perform initial problem determination (Level 1 support) with related hardware, software and services support
- Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs
- Use technical resources and tools to support the client by answering questions and responding to client requirements
Desired Candidate Profile
- Graduate in any discipline (including engineering graduates)
- Experience up to 1 year in IT service desk or Fresher can also apply
- Experience of more than 1 year in ITES (e.g., Banking/Finance Customer Service, Collections, Outbound Calling, Front Office Customer Service etc)
- Should possess excellent English communication skills
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
Required :
Is willing to work in a rotational shift environment depending on the Geo that the candidate is hired for. Example - EMEA / APAC / NA / Domestic.
- Is willing to work in an environment where he/she must communicate with the customers primarily over the phone and/or via chat and emails.
- Is willing to work from an office location in the city that the candidate is hired for which is NDA / GGN / HYD / BLR / Pune.
- Is willing to make alternative transport arrangements outside of the 7 PM to 7 AM window where applicable