Required Skills

Change Management

Work Authorization

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 9th Aug 2022


Position: Operations Engineers / Leads / Managers

Experience: 4+Yrs

Work Location: Hyderabad / Bhimavaram



  • Overall service delivery and SLA adherence
  • Responsible for the end user relationship and communications including interactions with internal management team and the external client account team
  • To drive the technical/process related services and oversee service delivery, ensuring SLA KPIs are met
  • Provide overall leadership and mentorship to the team leads on complex issues that require assistance
  • Monitor the progress to ensure all issues are addressed and resolved within agreed SLA's
    to lead all documentation (SOPs, Process Flows, MIS reports) preparation and review final documents
  • Timely escalation to different levels and speed up the resolution
  • Improve the operational systems, processes and policies in support of organizations mission.
    End to End communication with the management and vendor teams
  • Leads high-level sessions for program plan and schedule development, ensures the projects are adhered to the defined timelines
  • Single point of contact for all the ITIL process deliverables and customer requirements.
    RCA validation sent by vendors/support teams
  • Track Process Adherence
  • Accountable to executive schedules etc.



  • Understanding of operating systems, Windows, Exchange and VMWare skills
  • Good Customer Communication skills to front end the partners/customers
  • Experience on ITIL Incident Management, Problem management, Change Management
  • Good Experience on Escalation Management
  • Should have MS Office, MS Word, MS Excel and PowerPoint presentation skills
  • Awareness of basic networking concepts and technologies
  • Experience on Hybrid cloud operations like Operational Experience and Service Excellence
  • ITIL certified preferred
  • Willing to work in 24*7 rotation model
  • Bachelors degree in information technologies preferred


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