UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 27th Jul 2022
Participate in various internal/external training programs to continuously hone the required skills and knowledge base.
Abide by all Helpdesk policies and processes, including but not limited to code of conduct, attendance, and floor discipline.
Coach Technical Support Executives on evaluation trends to improve their technical capabilities
Help technical support executives to understand appropriate troubleshooting approaches.
Use trends to identify training needs and develop action plans.
Support management focuses on review of key drivers, metrics and operational processes that drive KPI results.
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
Identify areas of improvement in associate performance through trending and analysis.
Initiate process improvements to effectively align teams capabilities with current and future needs.
1-2 years of experience preferably as technical SUpport Engineer.
Strong troubleshooting knowledge on boath hardware Software areas.
Should possess good analytical/ technical knowledge.
Should Understand Quality Metrics and be able to perform audits and Provide analysis
Understanding of operations reports MIS.
Should have working knowledge on the Ticketing Tool System .