Required Skills

Technical support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 27th Jul 2022



  • Participate in various internal/external training programs to continuously hone the required skills and knowledge base.

  • Abide by all Helpdesk policies and processes, including but not limited to code of conduct, attendance, and floor discipline.

  • Coach Technical Support Executives on evaluation trends to improve their technical capabilities

  • Help technical support executives to understand appropriate troubleshooting approaches.

  • Use trends to identify training needs and develop action plans.

  • Support management focuses on review of key drivers, metrics and operational processes that drive KPI results.

  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.

  • Identify areas of improvement in associate performance through trending and analysis.

  • Initiate process improvements to effectively align teams capabilities with current and future needs.

  • Requirements
  • 1-2 years of experience preferably as technical SUpport Engineer.

  • Strong troubleshooting knowledge on boath hardware Software areas.

  • Should possess good analytical/ technical knowledge.

  • Should Understand Quality Metrics and be able to perform audits and Provide analysis

  • Understanding of operations reports MIS.

  • Should have working knowledge on the Ticketing Tool System .


Company Information