• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Jul 2022

Responsibilities

• Participate in various internal/external training programs to continuously hone the required skills and knowledge base.

• Abide by all Helpdesk policies and processes, including but not limited to code of conduct, attendance, and floor discipline.

• Coach Technical Support Executives on evaluation trends to improve their technical capabilities

• Help technical support executives to understand appropriate troubleshooting approaches.

• Use trends to identify training needs and develop action plans.

• Support management focuses on review of key drivers, metrics and operational processes that drive KPI results.

• Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.

• Identify areas of improvement in associate performance through trending and analysis.

• Initiate process improvements to effectively align teams capabilities with current and future needs.

• Requirements

• 1-2 years of experience preferably as technical SUpport Engineer.

• Strong troubleshooting knowledge on boath hardware Software areas.

• Should possess good analytical/ technical knowledge.

• Should Understand Quality Metrics and be able to perform audits and Provide analysis

• Understanding of operations reports MIS.

• Should have working knowledge on the Ticketing Tool System .